F . A . Q .
 


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Frequently Asked Questions
 Questions:
Answers:
How do I make a payment?
Click this button:
I bought my domain somewhere else. How do I direct it to the Bear Media servers?

Now why would you go and do a thing like that? Oh well, we can make due anyhow. You will need to point your domains DNS addresses to our servers.
Change them to:

NS1.BEARMEDIA.NET
NS2.BEARMEDIA.NET

If you aren't sure how to make this change contact your domain registrar for assistance. Good luck with that. Any domain purchased through Bear Media can be modified here with the username and password you chose when you registered the domain.

Do you offer webmail so I can check my e-mail from any online computer?

Yes, if you have a hosting account with us just go to www.yourdomain.com/webmail
Substitute yourdomain.com for your web address, or you can also go here:
Webmail

*Use your entire e-mail address as your username.

We have 3 styles of webmail, Horde, NeoMail, and SquirrelMail. Each has it's own style and features. Try them and pick the one that best suits your needs.

How do I access my control panel?

Go here for the cpanel manual. It has instructions on the features available in your control panel.

Just go to your website and add /cpanel to the end of the address.
i.e. www.yourdomain.com/cpanel

You will need your username and password. You should have selected it when you bought your hosting account, or one was provided for you and e-mailed to you when the account was created. E-mail us if you can't find it and we'll resend it to you if we can verify you are authorized to have the information, so be specific about who you are.

Can I have more than one domain for one hosting account? Absolutely! We offer unlimited parked domains for all our hosting packages larger than "Newbie". Just look for the "parked domain name" icon in your control panel to add more domains.
What can I do about all the junk mail, spam and viruses I'm receiving?

With all our hosting accounts we offer spam filtering, and anti virus filters. These will significantly reduce the amount of junk mail and viruses you receive. Look for the "SPAM Assassin" icon in your control panel and enable it if you want this option turned on.

We highly suggest anyone connected to the internet use a good antivirus program like AVG with recently updated virus definitions. Your Virus scanner is only as good as it's virus definitions so keep them up to date. New viruses are released every day.

Would I be able to change and update my web pages on a regular basis?
Bear Media is designed to allow you to update your page as often as you require. There is no charge for updating your web site. You have unlimited access via FTP, using your private id and password, 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site any time you want.
What is a domain name? A domain name tells people (and the computers they use) how to find your homepage on the Internet. Each domain name is assigned to a numerical IP (Internet Protocol) address by your host provider. Since people remember names better than numbers, the domain name translates this number into words. i.e. www.yourname.com
What are my mail account settings?

Account name, or User name = your full e-mail address. i.e. name@yourdomain.com
Incoming (POP3) and outgoing (SMTP) addresses are both mail.yourdomain.com, or you can use mail.bearmedia.net. Replace yourdomain.com with your own domain name.
Your outgoing server (SMTP) requires authentication as seen here

I'm receiving an error when sending mail, but I can receive fine.

Try changing your outgoing server (SMTP) port from 25 to 587
In outlook (express) this is found under tools/ mail accounts/ double click your account and then look under the advanced tab or button. It should look something like this:

 

 

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